BankDhofar focuses on its approach in dealing with the customers that ‘customers are our guests’; therefore, they should exceed their expectations rather than just meeting them.
With the aim of highlighting the main reasons behind being one of the best and preferred banks in Oman, BankDhofar provides ‘10 reasons to bank with BankDhofar’.
BankDhofar’s keenness to make customer experience incomparable at its wide network of branches is translated in the speed of processing transactions, state-of-art services and products which have received local and international recognition, as well as longer working hours in some branches.
BankDhofar guarantees peace of mind for its customers through speed in processing transactions, as customers may avail for their dream house in only five days. Additionally, customers may have the process of getting a personal loan ready within 24 hours. BankDhofar has also developed a number of e-services including mobile banking, Internet banking and other services for corporate customers in order to provide easy access to their accounts and follow up their business wherever they are. Additionally, BankDhofar customers may have the advantage of discounts and earn points through loyalty and rewards programmes, which could be accessed through mobile banking application.
For customers who wish to benefit from Sharia’a-compliant finance solutions, the bank provides through Maisarah Islamic Banking Services Sharia’a-compliant services and products tailored to exceed their expectations.
In order to exceed customer’s satisfaction, BankDhofar strongly believes in continuous training and talent development of its staff to best serve the customers. Staff learning and development is one of the key pillars in the bank’s operational strategy. The combination of a clear vision of the bank’s executive management, the comprehensive operational strategy that revolves around best international banking practices, the commitment to community development and the contribution to the growth of the national economy have placed BankDhofar on top of the list of best banks in the region.
The campaign highlights the distinct features of BankDhofar represented in the strong branches network across Oman. BankDhofar provides an extensive network of 58 conventional branches and ten Maisarah Islamic Banking Services branches with more than 136 highly functional ATMs, 49 CDMs and five ATM and CDM serving the customers 24/7. BankDhofar branches at Muscat Grand Mall and Salalah Gardens Mall welcome customers for extended working hours from 9am to 9pm to cater to customers’ needs at any time.
Cementing its position as the best bank and recognising its efforts to retain solid relationships with customers, BankDhofar bagged more than ten this year including ‘OER Top 20 Omani Companies Award’, ‘Best Bank in Oman’, Large Banks Categories 2017 from OER, ‘Best Islamic Bank in Oman’ at the EMEA Finance’s Achievement Awards 2016, ‘Best Islamic Community Support Bank 2017’ by Global Financial Market Review, ‘Best Mobile Banking Application in Oman 2016’ at the World Finance Digital Banking Awards, ‘Best Digital Bank in Oman 2016’ at the World Finance Digital Banking Awards, ‘SME Bank of the Year – Oman’ by the ‘Wealth and Finance International Magazine’ - UK (Finest in Finance), ‘Brand of Excellence in SME Banking Oman 2017’ by Finance Digest 2017 from Brand of Excellence Programme, ‘Brand of Excellence in E-Commerce Banking Oman 2017’ by Finance Digest 2017 Brand of Excellence Programme, and ‘GTR Best Deals of 2016’ by Global Trade Review.
As part of its transformation journey ‘Together 2020’, which aims at reaffirming its position as a leading bank in the sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience.